Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures within the same day. For emergency situations, our 2-hour response guarantee ensures a technician will be at your door quickly. We carry common replacement parts on our service trucks, so 80% of motor repairs are completed in a single visit.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can result from several factors: age and wear (most motors last 10-15 years), power surges, overheating from frequent use, stripped gears from door misalignment, or lack of maintenance. Regular lubrication and annual tune-ups can significantly extend motor life and prevent unexpected failures.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We offer flexible financing options for qualified customers. Our financing plans include 0% interest for 12 months, low monthly payment options, and quick approval process. Contact us for a free estimate, and we'll discuss the financing options that work best for your budget.

Question 4

What's included in your 10-year warranty?

Accepted Answer

Our comprehensive 10-year warranty covers complete door installation, all hardware and components, springs (often excluded by others), and labor for warranty repairs. There are no deductibles or service fees. The warranty is fully transferable if you sell your home.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance for optimal performance and longevity. This includes lubrication, safety checks, balance testing, and hardware inspection. Regular maintenance can prevent costly repairs and extend the life of your door by 5-10 years.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our certified technicians are trained to service all major garage door brands including LiftMaster, Chamberlain, Genie, Amarr, Clopay, Wayne Dalton, and more. We carry parts for most brands on our service trucks for quick repairs.

Question 7

What areas do you serve?

Accepted Answer

We proudly serve Philomath, Corvallis, Albany, Salem, Dallas, Monmouth, Independence, Lebanon, Sweet Home, Brownsville, Harrisburg, and surrounding communities in the Willamette Valley.

Question 8

Do you offer emergency services?

Accepted Answer

Yes! We provide 24/7 emergency garage door service with a guaranteed 2-hour response time. There are no extra fees for emergency calls.

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